1 /5 Khushpreet Mann: ⭐ 1 Star Review
On 15/10/2025 at 17:08, I ordered Paneer Samosas from the shop. The lady at the counter told me that the order would take 20 minutes to prepare, so I waited outside. After waiting more than 20 minutes, I returned to collect the order and saw the same lady take the samosas directly from the freezer and put them straight into the oil. The entire frying process took only 2–3 minutes, and the samosas were handed to me immediately afterward.
I asked the staff member why I was told to wait 20 minutes when she prepared them in just 2–3 minutes. She replied that they needed to “make sure the samosas reach the right temperature before putting them in oil.” However, I personally witnessed her take the samosas straight from the freezer and place them into the oil — there was no time allowed for thawing.
Everything I saw should be visible on the shop’s CCTV cameras, as I was standing right there during the preparation. When I reached home, I found that the samosas were undercooked, very oily, and not properly fried. The paper bag was soaked with oil inside.
This raises serious food hygiene and safety concerns, as the food was clearly not prepared properly and may pose a health risk.
Please investigate this matter and take appropriate action. I am happy to provide photo evidence of food condition and details if required.
