Karak Chaii Hounslow - (Near Hounslow, South East)

1 /5 jagadeesh uppalapati: I am a frequent customer of Karak Chai and have always enjoyed your food and excellent service. However, during my visit today (17/01/26) at 15:00, I had a very disappointing experience with a member of your front-of-house staff. I requested a customization for my meal (no onion and no garlic). the staff member laughed and dismissively told me there is no garlic in a Vada Pav. I attempted to explain that some versions (like Sree Krishna) use garlic in the chutney, but she remained unprofessional and did not offer an apology for her attitude. As a Shift Manager in the food industry myself, I know how vital customer interaction is to a businesss reputation. This staff members attitude was dismissive and unfit for a customer-facing role. I am sharing this because I value your business and would hate to see you lose customers due to poor service. I hope you will look into this and provide the necessary training to your team..Despite clearly stating three times on his order must have no onion and no garlic due to allergies, the staff member mocked the request and subsequently served food containing onions. This is a direct violation of Law and basic food safety protocols. The staff showed a complete lack of awareness, which is not only unprofessional but illegal and life-threatening. As this negligence. I expect a formal response regarding how you intend to address this safety failure

5 /5 T Mohammad: Visited Karak Chai in Hounslow under the new management and the experience was outstanding. The ambience is absolutely extraordinary — warm, cosy, and instantly gives you that familiar, owning feeling as soon as you step in. The décor is beautiful, the environment spotless, and the hospitality is truly top-class. The tea itself is exceptional, rich in flavour and easily one of the best karak teas I’ve had in London. Everything feels upgraded — from the service to the taste — making it a perfect spot for anyone who loves great chai in a premium setting. Highly recommended!!!

5 /5 Rahul Chawla: i loved the people really friendly and obviously the food was even more amazing. will always recommend pistachio milk cake and karak chaii to everyone truly phenomenal.

5 /5 Shahzad Choudhry: ⭐⭐⭐⭐⭐ Warm & Friendly Visited Karak Chaii Hounslow for the 2nd time with friends and once again had a great experience. The staff are very nice, welcoming, and attentive. Lovely seating areas, good service, and most importantly the chaii tasted amazing. Definitely a place we’ll keep coming back to. Thanks team of Karak Chaii for the hospitality!

3 /5 Rashid: Overall food seems to be overrated The staff needs lot of training and communication skills Tried the chicken thicken on and the dall roll along with three sauces . The sauces tasted awful food taste was pretty basic standard or should I say below standard. Nothing that would compel me to revisit except for its ambience. Shout out for one of the better staff members Mr mozamil.