2 /5 Alastair Black: A really poor experience due to terrible serving staff. No attention or eye contact with guests. Didnt explain what dishes were and/or didnt know ( inexcusable with set taster menu). Staff leaning against walls, chatting amongst themselves, shirts untucked, sleeves un-buttoned. In a competitive sector staff need to realise no amount of reasonable food can make up for really poor customer engagement - level 3 NVQ? Who is instructing this? Mature retired guests are ladies and gentlemen not guys - get customer-centric and focussed. The older man from Engineering was the only one building rapport with customers