2 /5 bimps.: I recently visited Suya Hut in Barking but unfortunately had a mixed experience.
Before arriving, I called to ask if I could walk in since there were limited booking slots online. The person who answered the phone was unprofessional — there was a lot of background noise, making it difficult to hear. While I was placed on hold, she appeared to be having unrelated conversations. When she returned to the call, she confirmed 4pm was fine but didn’t ask for my party size, which I found unusual. I had to prompt her myself to confirm that a party of four would be accommodated. The call ended rather abruptly.
On arrival, we were seated quickly, which was a positive. The restaurant itself is beautiful and aesthetically pleasing. However, it was extremely cold inside — most customers were wearing their jackets, which made the atmosphere uncomfortable. Heating should really be a basic priority for paying customers.
The food was good overall. The chicken was tender and nicely cooked, but I felt the dishes lacked seasoning, particularly salt. For a supposed number-one seller, I expected a bit more flavour depth.
Service during the meal was disappointing. It took around 45 minutes for someone to attend to us, despite the restaurant being small. Staff were gathered chatting while we waited. When our order was eventually taken, the server lacked enthusiasm and didn’t appear welcoming or engaged.
Overall, while the restaurant has potential and the food quality was decent, the customer service and overall hospitality need significant improvement. Unfortunately, based on this experience, I won’t be returning.
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