1 /5 Geee: We had an extremely disappointing experience at a private event here.
Orders were not taken for over 2.5 hours, and once they finally were, it took another 90 minutes for everyone to be served. Shockingly, the venue even ran out of food — despite knowing a party was booked. Staples like macaroni cheese and fried chicken weren’t available, leaving guests without meals because passing customers were prioritised instead.
What was eventually served felt rushed and poor quality: small, stale, microwaved portions, with burnt pot-bottom rice and peas. The only things that seemed fresh were the plain rice and salad. Staff appeared disorganised and unsure of what to do, while attendees were left hungry, thirsty, and frustrated.
For the prices charged, this level of service is simply unacceptable. If you cannot manage private events properly, it would be better to scale back and focus on the basics — fresh food, proper organisation, and reasonable service times.
The time taken to write this and other negative reviews is in the hope that you can take note and improve. Meaningless platitudes dont help you get better and will result in customers just not returning.
We want to support local Black-owned businesses, but in 2025, service like this just isn’t good enough.
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