The Bridge Restaurant - (Near , london)

5 /5 João Leitão: I visited The Bridge Restaurant during a busy period at the WTM 2024 at Excel London, so the whole area was understandably bustling. Despite the crowd, I was impressed with how smoothly things went at this restaurant. Although there was a bit of a hiccup with the booking system, which meant we had to go up to the counter to pay, the wait wasn’t too long, and the staff handled it well. The environment was a bit hectic, as you’d expect with so many people around, but the staff stayed calm, friendly, and attentive, which really made a difference. They managed to keep things professional and welcoming, even under pressure—a big plus for any busy event. As for the food, we tried a range of dishes over a couple of visits, including fish and chips and steak, and each time the quality was excellent. The flavors were consistent, and everything tasted fresh and well-prepared. The prices felt fair, especially considering the quality. Overall, The Bridge Restaurant managed to deliver both good food and friendly service in a high-pressure setting. It’s worth a visit if you’re at Excel, even during busy events.

3 /5 AN J: One thing I cannot fault the restaurant for is table service: very kind staff members and excellent score on cleanliness. The food, however, was bad. I ordered the vegetarian curry, which you could call onion sweet curry. No chilli flakes or oil in the codiments on the table to help harden it. The rice was very very very mushy. The sauce itself was ok, but with all the onions and a few tofu and carrot pieces, just not ok. The cauliflower starter was ok. I expected it to be warm, and to be fair, if they serve it straight out of a few rolls in a frying pan, the flavours will come out. The cold cold cauliflower barely had any flavour. Coffee was good, weak in strength flat white, but good tasting coffee and oat milk. The other big issue was the lemon tarte. Loved the weak in sugar cream, the thickness of the crust was good, the raspberries and the coulis were just great But, guys, you dont fill crusts with creams at the start of the day and let the entire crust go mushy. You fill in the crust before serving. Otherwise the soggy bottom is inedible. Was great having the QR-code ordering system l. All notes and choices were actioned. Again, excellent staff outside of the kitchen. Might be just the vegan/vegetarian meals, but with just these options, it means all were mediocre at best.

4 /5 Ema: I’ve been here for a business meal, the cashless experience was nice, you make everything with your smartphone and then dishes will come auto-magically. The food is well prepared and recipes are tasty, there is good selection of beverages. The price is right.

5 /5 Trinity Ellis: Super positive experience for us. Busy excel center during The international horse show, but seated within 5 mins. Easy ordering, using Qr scan and touch screen tablet on each table. Quick and easy to use. Drinks arrived within 2 minutes and chicken burger 7 mins later! Cajun Chicken burger so tasty, and chips hot and crispy. Only slight negatives are that its a couple of flights of stairs and not a big choice on the menu. Great experience. Thank you

1 /5 Liam Lucien: The decor is nice and being above the Jam packed crowds of Excel is definitely good. Getting seated was quick and ordering was simple via the touch screen device on the table, although I still had to scan a QR code and pay via my phone which made the device seem a bit redundant to me. Unfortunately thats only the beginning of the negatives for my experience at The Bridge. I ordered a cup of tea, a coke, an apple juice, The Bridge burger (a beef burger) and a chicken burger. This came to about £33, not cheap but also not outrageous. The drinks came fairly quickly however they do not have honey, so was forced to have sugar in my tea, which was a bit of a let down but I can accept that a lot of places dont have honey (they should imo), they did however have oat milk. Now maybe Im just too patient but 50 minutes later our food still had not arrived! It was fairly busy but by no means over run and there was no reason for our food to take so long. So finally after being sick of waiting, almost falling asleep, my coke going flat and my daughter being incredibly hangry, I went up to ask how long these burgers were going to be. As soon as I asked, the manager (small Asian lady) did not answer but rather looked around elsewhere as if I wasnt standing right in front of her. It was the chef that said what table? I told them and the manager proceeded to look it up on the system then tell me there were no others for my table (bare in mind Id already paid!) I told her to look again, so she went into the past orders and said this was an hour ago! I said, so?. She then proceeded to indirectly call me a liar multiple times by saying that the food has been brought out and that she personally bright it to the table! I told her no, look at the table and would I be standing here having this conversation if we had the food? To which another waitress said, hes right, theyve been sitting there for ages. The manager repeated that she or someone else brought the food over personally at which point the chef apologised, offered me free onion rings, sweet potatoe fries and drinks. I said I didnt want extras, just what I ordered, plus Im intolerant to onion and specified this in my order. The food was then brought out within minutes with sweet potatoe fries, a Fanta and coke (I guess they just chose these extras randomly for us). The fries were tough and the sweet potatoe fries dropping in oil that tasted like onion rings, which has given me a headache (the intolerance), the burger was thick but tasteless and wasnt any better than one from a fresh packet at the supermarket. The chicken burger was a breast piece, overdone, very dry (my daughter had about 4 bites). I think it was pre seasoned from the freezer as it tasted just like a fillet burger from frozen. All in all, highly disappointing and I cannot recommend the Bridge at Excel even slightly. Such a shame cause it has all the potential to be lovely. Credit to the chef and one member of serving staff for being apologetic, nil poi to the manager for being defensive and accusatory to a patron who had not only already paid but waited an hour for their food. Shame on you girl.