1 /5 Dalia Oflynn: Shockingly poor management and disrespectful door staff! I have never experienced such a complete failure of management and basic customer service. 10 days before my birthday I came to the bar and met with the manager Lucia in person to arrange space for around 16 people for my birthday. I was clearly told that the bar area does not take reservations and to just simply turn up. The only reservation option was a private room with a £1300 minimum spend she said.
We followed these instructions exactly. When we arrived the exact area in the bar I discussed with her was reserved, inspite of being told there were no reservations at the bar area. To make matters worse she completely denied that she had said this to me, and said the people who reserved that bar area had a £1300 minimum spend arrangement (not the private room) and four of my guests were denied entry at the door because venue was ‘at capacity’ by an unnecessarily rude and aggressive doorman named Fritz, speaking to us with hostility rather than professionalism. A corner spot was arranged for us but it was small and cramped and not ideal. We ordered a few bottles of proseccos, drinks, pizzas and some starters which all weren’t great and cold.
I do want to mention one member of staff by the name of Ricardo who was kind and genuinely tried to help where possible, and the only person who showed any empathy and professionalism towards the situation. He was a gem and definitely deserves to be working in a much better establishment!
When my friends were being turned away we left and went to ‘Trailer Happiness’ on Portobello Road who were incredibly courteous, professional and welcoming and we had a great time there.
Save your money and go elsewhere, there are much better places to go to in the area!
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