1 /5 Marcin Gombrych: Firstly, I would like to preface by saying that me and my partner (Chinese) only tried this place because of the great reviews found on Chinese social media (Rednote). But the treatment that we got, felt very unwelcoming. When we first went into the restaurant we were in a very rude tone to wait because she (the staff) was finishing cleaning a table, which obviously we werent bothered by it, I myself have worked in the customer service industry before and of course I understand but the attitude that we were greeted with was atrocious, at that moment I felt the atmosphere shift from welcoming to not so much. We were offered a menu in Chinese and English, seeing as my partner is Chinese. Later when the same lady came back to get our order and we were listing the number of the dish, she then proceeded to say in a very rude manner that they (the chefs) dont have the number in there (the kitchen). She kept repeating Just say the name multiple times. She never spoke in Chinese or give an indicator that she speaks Chinese so we didnt know what to say or how to say the name of the dish in the first place. We ordered some ramem, sushi and sashimi. The sashimi and the sushi were fine, the raven tasted nice but the noodles themselves were all stuck together like a ball of noodles, which to us it looked like it was prepared improperly. There was no heating, the whole time it was very cold, we were sat by the radiator and it was not on even though its been very cold outside. The bathroom was atrocious, cobwebs everywhere, clearly not maintained, the fan that was there was covered in thick grey balls of dust. And while paying for the meal, also while we had our meal, I could see at least a dozen flies flying around luckily they didnt land on our food like Ive seen in other reviews upon leaving, the middleaged lady with glasses that Ive also seen written about in other reviews after leaving the restaurant kept her rude tone with us, Ive seen her interact with the other customers that walked in after us and she was being really nice to them, Im not sure if its her being like that with other Asian customers, the fact that we were there as a same sex couple or both, I have also seen other reviews talking about all of this, the discriminatory attitude, the flies and just bad service towards international students and Asian people. The owner replied to those comments discrediting the complaints that other made in their reviews like the flies, talking about how the customers bringing them in or that its from simply outside, but when we were there, there was no rubbish outside the restaurant or around it, they have been flying in from the food preparation area. This is inexcusable.
