3 /5 I P: I loved the concept. Unfortunately the delivery was hot and cold. When we arrived without a booking on Saturday we were laughed at, a lot… “no booking on a Saturday? Hahahahahaha” I mean, yes we knew we were pushing our luck to not have one but were willing to try.
As it happened one of your other more polite members of staff took us through to the bar side where there was actually loads of available tables, and we had one to use for 3 hours with board games. So I’m not sure what the fuss was about. I work in hospitality and this is not the way to greet customers. Some restraint and work on manners wouldn’t go amiss.
After the cold reception, the table itself was pretty cold with the air con, but that aside the rest of the night was really enjoyable. The beer was good, the team explains the games were great and helped guide us to an appropriate match for our group ability and willingness…
And then I ordered a few bits to eat which were reasonably priced and tasted great. Even swapped my order without a moments fuss when I’d clicked on the wrong item on the QR code menu.
Overall a great night and would have been 5* had it not been for the really awful introduction, which left me feeling put down and belittled.
