2 /5 Sam Greenman: I recently visited Beirut Canteen in New Cross and unfortunately had a mixed experience.
On a positive note, the shawarma was very good – fresh, well-prepared, and full of flavour. However, the lunchtime deal signage outside the restaurant is unclear. The information about the timing of the offer is printed in very small text, which can be difficult to read for anyone with poor eyesight. This makes the promotion appear somewhat misleading and disingenuous, as the actual deal conditions only become apparent once you’re inside.
When I questioned the charge, I felt pressured by a member of staff (a short, tubby gentleman) to pay rather than have a proper discussion about the misunderstanding. While the situation did not escalate, it left me feeling uncomfortable and unwelcome.
I would encourage the management to make the offer details clearer on the outside signage and to approach customer queries with a bit more understanding. The food is enjoyable, but the overall experience would benefit greatly from clearer communication and a more considerate attitude toward customers.
