1 /5 A Theo (Foodie): I visited this location over the weekend with my family and, unfortunately, we left feeling very disappointed. We’ve always appreciated Gail’s for both the quality of their products and their service, but this particular branch really fell short.
When we arrived around midday, it was fairly busy, but the tables were cluttered with dirty crockery and the food display was nearly empty. There were very few options left, and it didn’t seem like any fresh items were being prepared, despite the ongoing foot traffic.
To make matters worse, we had to clean our own table, even though there were several staff members behind the counter — none of whom seemed inclined to assist, as they were more focused on chatting among themselves.
We were already let down by the limited food selection, but the coffee made things worse. Despite asking for it warm, it was served boiling hot, with a bitter and burnt taste that made it undrinkable.
This experience has not only put us off this location, but has also made us hesitant about visiting other branches. Management really needs to step in and address the service and quality issues here.
