Honest Burgers Ealing - (Near Kensington and Chelsea, South East)

5 /5 Daniel Pfister: I always order from this place so often, to the point that when I called in one time they knew who I was, because of the consistency! I can always rely on getting a good, gluten free burger with fries at a great price. Big thank you to them for never letting me down, when I can’t be bothered to cook and just wanna enjoy a good take away on a Friday evening!

4 /5 Aleksandra Zborowska: Good fries with rosemary, homemade burgers were equally good, large cutlet, they didnt skimp, and the onion chutney inside was interesting. The only downside was that patties was very pink inside, and we couldnt eat the whole thing. (Some people like that kind of meat, so I wont judge.) As for the onion rings, they were the best Ive ever eaten.

1 /5 Grachelle Jamilla: I ordered 4 burgers but this is what arrived. Burgers with no buns. I ordered from Uber Eats and the only option they have are gluten free buns, which requires additional fee, and no buns. I assumed no buns meant that it would have the regular non gluten free bun as I did not want the gluten free bun option. But what arrived was 4 burgers all of them without buns. Whats a burger without buns? Its not a burger if it doesnt have buns. I had to put my own bread on the burgers just so we can eat it. And each of the items were put in one box along with the side and the sauce. It doesnt seem to be proper food. I have also picked the well done option on 2 classic burgers but both of them arent well done. I paid and had to wait for almost an hour just to get these "burgers". I am utterly disappointed and frustrated. I have contacted Uber Eats regarding this but they did not even give me a partial refund at the very least nor did they explain how they come up with their decision. This practice is not very honest of them as their restaurant name says. Please correct your options on Uber Eats as to not confuse hungry customers. Again, a burger is not a burger without buns.

1 /5 PD: What a shame, after a few excellent visits to this branch of honest burgers, the experience this evening fell well below standards. 1. We were allocated a table which was in a tight corner, with a receipt printer right next to my head going off every now and then, and a plant pot an inch away on top of my head. When asked if I could move I was told no, tables are reserved. But the place was mostly empty throughout our stay as seen in the photo. 2. Our smash burgers were incinerated, we asked if they could be redone, and the member of staff, was rude about our request. 3. The replacement burger was pink. We decided not to say anything as it tasted good enough, but still not the usual great Honest standard. Coincidently looking at past reviews this seems to be a reoccurring issue. 4. That same member of staff, decided to walk through the restaurant with a bag full of waste, and throw it out the front door at the base of a tree. You really shouldn’t drag your waste through the restaurant while people are eating and then leaving it on the footpath outside. 5. Lastly when receiving the bill we explained to the manager, Luke, that we wouldn’t be paying the service charge. We had a really good chat and he was very understanding and apologetic. A really nice member of staff. Unfortunately another member of staff, decided to inject himself into the conversation and was argumentative. He went as far as stating angrily, “it’s just a table” and said we could have asked other members of staff to move after being told no, which is bizarre thing to expect customers to do. The manager was politely asking him to stop talking. I sincerely hope the manager today, Luke, can improve the team and get back up the usual high Honest standard, as he seems like a really good guy trying his best but clearly not surrounded by the best team members. My friends and I will be going to another branch from now on and a copy of this message was sent to Honest head office.