itsu - Richmond - (Near Richmond upon Thames, South East)

1 /5 Butterflies Blossom: Apparently this is 80g of chicken. I have put some out for my 2 year old son on the lid and tried to fork out more chicken…. I requested more which I was happy to pay but the Indian lady at the kitchen was inconsiderate and unhelpful. I don’t know where she gets her customer service from But certainly not to standards that align with Itsu. This kitchen lady is a big let down.

2 /5 Andy: The portion sizes were small for the double we paid, and the overall flavor was unsatisfactory. While the miso salmon rice box was acceptable, my partner found the chicken katsu inedible. I also sampled the dish and found it unappealing, despite my generally tolerant palate. £21 for this 2 portions is unacceptable. My first and last time Im visiting this place.

5 /5 Wa Ha: Came in on a Friday with some friends. the salmon and other ingredients tasted very fresh. Good for on the go and great service by Fabeo who recommended the Salmon full house with the miso soup. Will be back next time in Richmond.

5 /5 Marta D: Ordered the Thai Salmon Curry, it was good. Before, I ordered several times the noodle, it wasnt as I expected. The staff was nice, and attentive. The ambiance was cozy with really good interior design, comfortable, and not too noisy. Toilets for customers are available (downstairs, and on the first floor, need to use the door code from the receipt).

2 /5 SP: Itsu -Richmond ! This photo is supposed to be spicy Korean noodles which l have had many times before. This looked like Thai noodles it was bland. Definitely not worth the £9 l parted with for 4 prawns to be added. I did tell the man based behind the till. He only offered to add more sauce rather than correct the mistake and only when he realised l was taking pictures of this did he come over and offer to give me a brand new bowl…. I refused as l always believe it’s a mistake to return food as you never know what they will return with particularly where food is concerned. He also seemed pr- occupied with spaying chemicals into the space where food is held. It’s not the first time l have seen him casually spraying down the tables where customers are eating food with little concern of how far reaching the chemicals spray can reach. Anyway the meal l got was bland, Luke warm with 4prawns that looked as washed out as the noodles. Shame really as the other itsu’s l have eaten at are usually good.