5 /5 Emma Ingram: Came in for lunch today and ordered fish and chips and the smothered chicken from the daytime menu. Honestly, it was lovely. The chicken was juicy and tender, full of flavour, and everything came out hot and fresh. Proper good portion sizes too — definitely left happy.
Our waiter was absolutely brilliant — really friendly, funny and so accommodating. You can tell he genuinely cares about the customers having a good experience. The manager (I believe her name was Mia) was also really attentive and professional.
The only disappointing part of the visit had nothing to do with the food. A couple on another table were complaining and, despite both the waiter and the manager trying to accommodate and help them, they didn’t want any solution offered. Unfortunately, the way they spoke to staff was quite shocking — there was swearing and shouting as they were leaving, even while other customers were coming into the building.
I just want to say that both the manager and the waiter handled the situation extremely well and remained calm and professional throughout. It couldn’t have been easy, especially with a full restaurant.