Nandos Sutton - Oldfields Road - (Near Sutton, South East)

1 /5 rg millare: Lady manager is unprofessional.

5 /5 Ercan Aydin: I had a really great experience today and just wanted to take a moment to recognise the team. The food was spot on as always, but what really stood out was the service. Emilia in particular was absolutely brilliant. She was friendly, attentive, and made the whole experience feel genuinely welcoming. You can tell she takes real pride in what she does, and it made a big difference to our visit. Denton was also very good, polite, efficient, and helpful throughout. It’s not often you come across service that feels this genuine, so I wanted to make sure it gets recognised. A big thank you to the team, and especially Emilia, for going above and beyond.

1 /5 Eissa Mariya: Very poor experience at Nando’s. Food was dropped on our already full table in front of my baby, leaving us juggling plates and sauces. Staff were rude(baring in mind this was the manager)— eye-rolling when I asked for mayo. Worst of all, my husband found plastic in his ice cream. The other manager just said “sorry mate” and didn’t follow up or seem concerned at all. Really disappointing, especially with a serious food safety issue involved.

2 /5 Jessica OConnor: We visited this evening with our toddler and had a mixed experience. Denton, who greeted and seated us, was absolutely brilliant—friendly, helpful, and great with our little one. He’s a massive credit to the restaurant and deserves so much recognition. Unfortunately, the overall experience was let down by management policy. Despite there being plenty of available tables, we were made to wait while other customers who arrived after us were seated first. We were told this branch strictly matches party size to table size to maximise takings, which felt prioritised over customer experience. A big thank you to Denton for his excellent service, but disappointing to see such rigid and customer-unfriendly management decisions.

1 /5 MM: We were excited to try this newly opened branch but unfortunately we had a very bad experience if not for the guy who welcomed us( I forgot to ask his name) I would give this a 0 star.This happened today April 17, 2026 between 5:30pm-6:30pm Everything was going okay, until one of the servers threw our left over chicken and chips instead of putting it in a takeaway box, my husband told her that it is for takeaway and I was guessing either SHE DID NOT HEAR or SHE DID NOT UNDERSTAND so I guess she just told the manager that my husband did not say anything about take away so she can cover herself for throwing the food away.Then here comes the LADY MANAGER which I forgot to ask her name, she came to me and SHE UNPOLITELY ASKED “what was on the plate, I told her chicken and chipS and she then told what chicken ( she meant what part ) so I told her what was on the plate then SHE started defending the server saying that my husband did not say anything about take away so they will not replace the thrown chicken and chips , I told her I will not leave until they replaced it because I kept it for my mother in law and I paid for it, I am in disbelief of her response, SHE TOLD ME THAT I CAN STAY THERE AS LONG AS I WANT. WHAT KIND OF SERVICE IS THAT?! I wanted to prove to her that we are not lying so I told her that go look at the cctv and she refused to do that as she was telling me they are currently BUSY and will take time for her to check the cctv. During my interaction, the manager came across as rude and uninterested in resolving the issue I raised. Instead of listening or offering assistance, her tone and attitude made the situation unnecessarily uncomfortable. I asked her again to just check the CCTV because I really wanted to prove ourselves that we are not lying but she insisted that she will not do it, she told me it will take her 1-2 hours before she can check the CCTV. SHE ASKED ME TO COME BACK SOME OTHER TIME IF I WANT TO CHECK THE CCTV NO APOLOGIES FOR THE THROWN FOOD WAS RECEIVED FROM BOTH OF THEM. I am pregnant so I really don’t want to get stress more so I just left! We’ve been going to NANDO’s because we really love it, but this incident changed it, this is the first time we had problem with Nandos and the worst experience we had. I hope this business takes this feedback seriously and works on improving customer service, especially at the management level. A more respectful and professional approach would make a significant difference.