Premier Inn London Romford Town Centre hotel - (Near Havering, South East)

5 /5 Jack Harry: The hotel in the middle of town centre,amazing location . Very warm welcome,polite staff . I stayed with my partner we got a room with view to town. The room was big ,very clean . We had dinner it was so delicious burgers. The lounge is very nice. In the morning we went for breakfast fresh bakery smelled from the top floor. Delicious with loads of choice. Definetly recommend and will be back soon

3 /5 Sue B: Disappointing this time. The Premier Plus room was cold, with the thermostat too complicated to operate. The provisions tray, spoons, kettle and Nespresso were all extremely dusty. Both the kettle and Nespresso machine had stale water left in them, and the mini-fridge had a pool of water at the bottom. The bedside tables were also very dusty. However, the staff were very friendly.

5 /5 Teresa: ⭐️⭐️⭐️⭐️⭐️ Absolutely amazing place! I don’t actually stay at the hotel, but I often come here to study and work. The staff are always incredibly accommodating, friendly, and welcoming. The atmosphere is so comfortable and relaxed, which makes it the perfect place to focus and get things done. Everyone is so lovely and helpful, and it always feels like such a positive environment to be in. I genuinely love spending time here. Highly recommend!!!

5 /5 Ondřej Hubálek: I’d like to sincerely thank the entire hotel staff for their exceptional kindness and professionalism. I stayed here for several days following a serious surgery, when I could barely walk, and I didn’t expect to receive such genuine care and attention. The team even arranged for me to move to a room closer to the reception so I wouldn’t have to walk too far given my condition a small gesture that meant a lot to me. Thank you once again to everyone for making my stay so comfortable and for going above and beyond.

1 /5 zulekha nawaz: Unfortunately the experience I had at Premier Inn Romford Markets was extremely distasteful. I had travelled from Birmingham and booked a hotel and wasn’t able to check in until almost 1am. When we reached, an employee called David was at the desk. He was not welcoming at all but nevertheless we tried to check in. He explained that the room was booked for one person although there were 2 of us. I double checked my email confirmation as I thought I had booked for two of us however after seeing the confirmation email I stated that I had made a mistake and would need a room for 2 people. David then proceeded to say ‘well there’s 2 of you so what u going to do’. We were slightly taken aback and I politely said is it not customer service to now explain what my options are? As I was willing to pay extra if required although however David did not even offer this option. David then raised his voice and became very hostile shouting at us ‘how is it my problem, you booked it wrong it’s not my problem so don’t accuse me of it being my problem’. My husband then got annoyed and told him to not raise his voice at us. I asked for a manager and David told us he was the manager, I then asked for whoever was above him and he said there was no one else available. After hearing the commotion, another employee had come out in to the lobby and explained that she was the deputy manager. Her name was Sylvia and we explained that David had just told us he was the manager and that no one else was available which she did not confirm was true. She seemed just as surprised at that information. We explained the issue to Sylvia and she very kindly told David to just provide us with an extra towel and room key to which David continued to argue that we shouldn’t be able to stay. Sylvia then proceeded to give us the towel and room key. We were in absolute shock at how we were treated especially at the time of night it was. I highly recommend that David is dismissed as he did not provide any customer service, was extremely rude and is representing Premier Inn poorly. On top of that, he also lied to us about his job role and that no one else was available to deal with us. Very very disappointed overall although grateful for Sylvia for resolving our issue as we would have been stranded with nowhere to stay at 1am.