1 /5 Sharmin Karim: I ordered from Five Lads Goodmayes via Uber Eats, and it was a very disappointing experience. The food arrived leaking because saucy items were packed in cardboard boxes, which clearly wasn’t suitable. To make things worse, the chicken was severely undercooked—when we pressed it between our thumbs, it was pink inside, and there was almost blood-like juice coming out of it. Despite this, the restaurant told us, “that’s how it should be,” which was shocking.
When we called the restaurant to raise our concerns, the person on the phone kept giving us excuses about why the food could have been the way it was, rather than accepting what we were telling them. Even though they were closed to the public, the person answering the phone was still inside the shop and refused to come to a resolution with us.
Terrible packaging, unsafe food, and very poor customer service. I wouldn’t order from here again.