1 /5 Gurdeep Lall: I recently stayed at **Warren House Hotel** while attending a match at **Twickenham Stadium** for the Six Nations, and unfortunately the experience fell well short of expectations for a 4-star hotel.
On entering the room, we were hit with what can only be described as sauna-like conditions. The thermostat had been set to 31°C by someone prior to our arrival, making the room unbearably hot. We had to wait quite a while for it to cool down to a comfortable temperature, which isn’t the welcome you hope for after a long day.
The bed was easily one of the most uncomfortable I’ve ever slept in — far too firm, with equally awful pillows that offered little to no support. A good night’s sleep is one of the basics of any hotel stay, and this was a real let-down.
The TV reception was shocking. The signal kept dropping out, making it almost impossible to watch anything without constant interruption. On top of that, the shower gel in the bathroom was completely empty — something housekeeping should absolutely be checking as standard.
There were a few positives. The room itself was a reasonable size, breakfast was okay (nothing spectacular, but not offensive either), there is ample parking on-site, and the location is convenient for Twickenham.
However, what really compounded the disappointment was the staff attitude. Everyone we encountered seemed rather lacklustre — no smiles, no sense that anyone was particularly pleased to be there. When I raised the issues, I was simply told to email in and that I’d be “looked after” if I came to stay again — which, after this experience, I won’t. There was no immediate attempt to resolve the problems, no apology of note, and no offer of compensation or meaningful remedy.
Overall, not the standard I would expect from a 4-star property, and sadly not somewhere I’d choose to return to.
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