1 /5 Owain: Honestly just terrible, we have visited this place a few times, previous experiences have been poor but this is certainly the worst and last time visiting this restaurant. I’m writing this review to also to remind me if ever think about going into this restaurant to reconsider. Firstly service, we visited on Valentine’s Day, very poor from the two male staff members. I have encountered one particular staff member a few times now, taller with a ponytail / man bun. Customer service is really appalling, you are treated with contempt when ordering, that’s if you can even get their attention to order. Zero priority is applied to you at any stage of your visit. Clearing and resetting tables from customers that have left will always take priority over you, sweet time taken to do that also. We asked for a refill of the wasabi, the elderly man just took the dish, ignored our request and returned to setting tables. Secondly the mechanics to ‘all you can eat’ buffet. It isn’t, this surely is a law suit sitting, because in no way is it all you can eat. You can only order any piece of the menu 3 times (between the two of us in our case). Also you can only order 4 menu pieces at one time, alongside you only hold the table for 1 hour and 30 minutes. So of course they get to profit from you waiting for every menu pieces being cooked. For example it took 10 minutes and 55 seconds to get 1 small plate of edamame beans, do with that information what you will. I didn’t time the first 20 minutes because in fairness we expected a wait, being Valentine’s Day and all. But as the delays started piling and constantly having to lookout for a waiter to arrive, I brought out my stopwatch on my phone because it didn’t feel right. We are pretty patient people but this point it’s taking advantage. We waited in total somewhere over 45 minutes, this includes just trying to get their attention to take the menu (also excluding the 20 minutes prior) for all our each 4 items to be served to us. So in total about 11 small plates were delivered, because some stuff and never arrived but of course the waiter had a the nerve to tell us to finish the food before we order 4 more small plates, god forbid they can be cooked while we eat. No check backs during the entire stay to see if everything was okay. You might say, oh they were probably very busy, guess again. Photos provided should show evidence of that. I’m not complaining for the sake of complaining. The ‘buffet’ is a scam, they have no interest in serving you, despite putting a service charge on your bill. We left utterly unsatisfied and I couldn’t recommend highly enough to avoid this place at all costs, it’s just not worth it.