1 /5 pheobe Smith: Very disappointing, ive been coming here ever since wetherspoons took over, no issues until last week.
Me & my husband came in with our assistance dog, we had been welcomed the week before with no issues as we have her official ID card. However we came in last week, 2 managers said its fine for us to be in, then a 3rd came out. A woman with dark hair. Who only let us stay because we had already paid for our meals, she made it clear if we hadnt, we could of been told to leave. She also told us she would not allow us back again in the future. At no point were we rude. We were blindsided by her rude behaviour in truth.
We showed her our dogs ADUK OFFICIAL badge and asked her to scan the QR code on the back for further proof. She refused. Out right refused. The QR code takes you directly to the website. She refused on the basis of not having a yellow book-by law-you do NOT have to show the yellow book if you have the ID card. Who on earth carries the book with them when they have the ID card? Illogical. Thoroughly disgusted with this womans attitude. Especially as other managers had no problem. We also showed her the law of not needing the yellow book-she pretty much told us to eat and get out. Absolutely shameful to the wetherspoons chain, I honestly never thought this pub would be so discriminatory, ive been a loyal customer for years and enjoyed every previous visit. An official complaint has been made & this has also been forwarded on to the local paper. Thoroughly disgusted.