1 /5 Jade Wallace: We have visited Giuseppe’s many times before and have always had lovely meals, which makes this experience even more disappointing.
We had a table booked for 6pm this evening but unfortunately I needed to cancel after spending six hours in A&E with my dad. I cancelled the booking this morning using the cancellation link provided in the confirmation email.
Despite this, I later received a phone call from a member of staff who was extremely rude and would not allow me to explain. I was repeatedly interrupted and told “you had a table booked for 6pm, we’re fully booked, are you coming or not?” When I tried to explain that I had already cancelled via the email due to being in hospital, I was told this was “impossible” and then the call was abruptly ended by the staff member hanging up on me.
I fully appreciate restaurants rely on bookings, but the complete lack of understanding, professionalism and basic courtesy shown — especially given the circumstances — was genuinely shocking.
Very disappointing treatment from a restaurant we have previously enjoyed visiting.
