2 /5 Vusa Ndlovu: Palm Restaurant catered my cousin’s 21st birthday party on Saturday 8th November and they did a brilliant job. It was our first time there and the staff were incredibly patient and very helpful, which made the whole evening run smoothly and kept things stress-free. A special mention goes to the manager, Arez, who was fantastic and clearly cares about his guests.
Unfortunately, our second visit on the 29th of November was not as great. We arrived at 8pm for our booking but our table was not ready until 8:40pm, even though it had already been cleared. We ordered calamari to start, which was lovely, but after finishing our starters we waited more than half an hour with no one checking on us. I eventually had to get up from the table to ask if we could order our mains. No one came over at any point during the meal until we had finished eating, which was disappointing after such a positive first experience.
The food was still good and the atmosphere remained enjoyable, but the service on our second visit really let the evening down. My Old Fashioned was also missing the key ingredient, Woodford Reserve, which did not help matters.
Overall, it was a mixed experience, so two stars feels fair.
