1 /5 Indumini Sarathchandra: Very disappointing experience. We ordered eat-in and were told we would have to wait around 45 minutes, with no care or apology shown at all.
The lady who served us was extremely rude and dismissive. When I questioned the long wait, she bluntly said it’s because it’s grilled chicken. We know it’s grilled chicken — that’s exactly why we chose Pepe’s. What we didn’t come for was the attitude and lack of basic customer service.
There was no effort to explain properly, no courtesy, and no respect shown to customers. Instead, we were made to feel like we were an inconvenience.
Poor service like this completely ruins the experience, regardless of the food. Customer service seriously needs improvement.