1 /5 Melly Monae: We booked Planet 224 for my mum’s engagement dinner and it was an absolute disaster from start to finish.
We were seated at 8:30pm, and our food had been pre-ordered before arrival, yet the restaurant was completely unprepared. We were not informed in advance that certain meals were unavailable. Food came out in random intervals:
• 3 people ate at 9:00pm
• 3 more at 10:00pm
• Another 3 at 10:30pm
• The rest didn’t eat until 10:45pm
Two meals never arrived at all.
This was supposed to be a special celebration, but instead guests were sitting for hours watching others eat.
We also ordered 13 cocktails — only 3 arrived.
When we asked for the bill, it took 30 minutes to be finalised. During this process, the manager physically slapped my partner’s hand away, which was completely unacceptable. To make matters worse, the manager then added an extra £200 to the bill, bringing it to £750, when the correct total was £455.
The service was disorganised, unprofessional, and frankly shocking. The lack of planning, poor communication, incorrect billing, and aggressive behaviour from management ruined what should have been a joyful evening.
Do not waste your money. Do not waste your time.
We deeply regret choosing this venue and would strongly advise others to go elsewhere.