Saffron Alley - (Near , london)

5 /5 Gina: My first time ordering from Saffron Alley and their customer service is amazing. Due to my local DPD depot failing to deliver my order, Nazeem in customer services dealt with my enquiry with the up most profession, priority, swiftness and empathy. A solution was offered and put into action very quickly and I received my order which I am truly grateful for. A massive thank you to Nazeem and much deserved appreciation for your help in this matter. My delivery arrived fresh and chilled in protective packaging and ice packs. Everything was clearly labeled and vacuum sealed. I ordered some mixed lamb boneless and boned which tasted delicious and extremely tender. I have several different cuts of beef steak to try, the quality of them all looks amazing. I look forward to placing another order soon and I would highly recommend Saffron Alley for both customer service and quality products.

1 /5 Jessica Rabbit: Absolute waste of money, see for urself the horrendous piece of Scraps they give you! - Whole meat 1cm diced & butterfly chicken, now you tell me if I got what I paid for, not to mention The foul and off smell they have followed by the slimy and sticky texture. Not to mention the fact that they deleted my negative review on instagram to keep On promoting their wack brand. Just shows that all the good reviews are filtered and aren’t actually genuine.

5 /5 H Ashour: 100% recommended, already recommended saffron alley to many friends here in London. Its halal AND tayyib, the way it should be. The animals live a good life, free range, and plenty of organic produce. I only buy meat from here now. Its got a great range, theres so many new things to try. You might pay a bit more, but the quality is 100% worth it and your health and the animals welfare will benefit.

1 /5 Chantelle Kenyon: Ordered xmas dinner for my family. On arrival it was already showing discolouration. It arrived on the 23rd. It was for Christmas dinner. I stored it in the fridge, this is what it looked liked Christmas day. It absolutely has ruined my family Christmas. £70 for this awful smelling turkey. First time in my 40’ years of life my family and I couldn’t eat xmas dinner together.

1 /5 Zashan Habib: I have been a loyal customer of this business for years and have never had an issue until now. Historically, the quality of their meat has been exceptional, which is why the experience with my most recent order was so disappointing. I ordered 1 kg of mince, but upon arrival, the package weighed only 0.848 kg. While I understand that minor weight variations can occur in butchery, a shortfall of over 150g is significant and unacceptable for the price paid. What is more concerning, however, is the apparent decline in their customer service values. When I emailed to complain, I was offered a £2.00 gift card as compensation. Frankly, I found this insulting given the scale of the error. It felt like a dismissive gesture rather than a genuine attempt to make things right. I politely declined the offer, but I am saddened to say that after years of patronage, my trust in their reliability and service has been shaken. I hope they reconsider how they treat long-term customers when genuine mistakes are made. as a note: At £12.95 per kg, the 152g of missing mince is worth £1.97. Offering a £2.00 gift card is not compensation for a poor experience; it is simply a refund for the missing product that I am then forced to spend with you again. As a loyal customer, I expected my missing items to be refunded properly, not held hostage via a voucher