Eatwell Restaurant - (Near Tower Hamlets, South East)

1 /5 Brendan Quinlan: Overpriced and badly planned menus. One day it’s all hot and spicy options, another it’s all curries and Asian, there seems to be no mix and match, thoughtless planning

1 /5 Stunner Mark: Food portions and options are extremely unhealthy and expensive. Some of the staff are very rude with other hospital staff. I was over charged and left with no refund after explaining the issue. Comparing with other trusts hospital canteen ,Barts canteens are far more low than average places. As a ward staff working 7.30am till 8pm food I was given was very little and charged £8. The catering company still using card machine where they put amount of money by using hand and often make mistake with different amount that actual amount from till machine.This is happened three times previously with me and I believe it is happening with others too! I understand human makes mistakes but I noticed twice and ignored.Please do your calculation if you are buying multiple items! Please try to avoid this place , suggestion to all is there are some nice place on New road nearby with great food options. If you like Chinese then a place called dragon’s Den with 10% NHS discount. Other places are great too comparing with this place.

1 /5 M J: Poor quality food and unacceptable customer service I visited Eatwell Restaurant at the Royal London Hospital and ordered fish and chips. The fish I was offered was broken into four separate pieces and clearly did not come from a single fillet. It looked like leftover fragments rather than a proper portion, which is unacceptable for a paying customer. When I questioned this, the staff member serving me was very rude and dismissive, saying she needed to sell the broken pieces, despite a tray of freshly fried whole fish being visible behind her. I don’t understand why I was refused a proper portion while fresh fish was clearly available. To make matters worse, the customer directly behind me was served a fresh, intact piece of fish. Due to the poor attitude and lack of basic customer service, I decided not to proceed with the fish and instead bought chips and beans. The overall experience was very disappointing. I work in the catering and hospitality industry myself, and if fish is handled correctly, it should not break into multiple pieces like this. The prices here are also quite high close to what you would pay in a standard restaurant, yet the quality and service do not match the cost. Overall, this was a very poor experience, and I would not recommend this outlet unless standards of food handling and customer service improve significantly.

4 /5 Nene Hr Hr L: A bit understaffed when I arrived with limited healthy hot food options,but I was early (between breakfast and lunch). At lunchtime situation changed, 3 options of lovely hot meals appeared and hot desert. Very good restaurant/canteen food in the hospital. Not super lot of health orientated food but still very good hot food options at lunch . Its located on a 5th floor of the main hospital. Stunning views of London City from the corridor sitting area. Tasty food. Update 8.09.2025 Visited again at 15:30 had amazing beef pasty with coleslaw and chips . They also had chicken in black bean sauce with rice and salad (got salad as spring rolls were finished by now). There was also vegetarian hot meal option. For warm dessert banana cake with custard. Everything is super yummy. Especially Rice, which is heavenly. Royal London Hospital webpage states: "The staff, patient and visitor restaurant is located on the fifth floor of the main building. It is open daily 7.30am to 7pm, including weekends and bank holidays. With impressive views of the surrounding area, the restaurant has 180 seats and serves a varied menu to cater for a range of diets. A selection of hot and cold foods are available in the restaurant. In the restaurant is a vending machine and water dispenser which are accessible 24 hours a day throughout the week. Find out about disabled access to the restaurant."

1 /5 M C: Overpriced, paid £6 for a small portion of chips. Took staff 5 minutes to notice a queue of people had formed, waiting to be served.