Nandos Windsor - (Near Berkshire, South East)

4 /5 Katie Stephens: Food was really tasty and hot. The only downside is the staff didn’t want to finish serving before before someone else led and there was no thank you or anything but can’t fault the food

2 /5 nicollette aguilar: Visited this Nando’s with my family today. Food is great. Service and majority of staff are accommodating and friendly. Knowledgeable on allergens and explaining where things are placed. unfortunately my family had an encounter with one staff member who came off in my opinion unpleasant. Typically when staff come up to the table to take the table numbers they ask is everything ok. In this case she told us to move our things so customers could sit down. Which is fine. I was under the assumption there was customers coming to sit straight away but there was not. The way she approached us was not particularly nice. I then felt uncomfortable to ask for anything else and the rest of the meal felt unenjoyable. Please be abit more mindful on how you speak to customers even if you are having a bad day. Myself and my parents all work in customer service and if this was someone else it could have turned into something else.

4 /5 Mo: Friendly staff and high-quality food. The portion size could be a bit larger, but the ambiance is excellent and the prices are reasonable.

1 /5 R S: It’s always this Nando’s that has poor customer service and poorly trained staff. It was very quiet yesterday and it took me 15 minutes to place an order for food with only 1 person in the queue. There was around 4 staff members behind the till not busy, a manager sitting on a tablet and a lady manager walking around clueless. After 10 minutes of waiting to order I asked the lady manager in red if someone can serve me as I’ve been waiting 10 minutes she didnt responded and said 1 minute with her finger. After waiting another 5 minutes the lady serving at the till decided she cannot serve anymore and started refilling the cutlery and I had to ask staff to serve me. This is very bad customer service and it’s always like this in this store. Nobody came to check up on me and ask if I needed anything and how was my food which is a requirement. I would like someone at head office to look into this because MCdonalds next to you has better customer service and staff that are trained to do there job. This Nando’s is like running a a circus. How’s a manager responding to you with hand gestures and not her mouth. I don’t want anything free or compensation but if this isn’t investigated and keeps happening action will be taking on social media of the poor service I have on video. Manager lady needs to be fired never met such a soulless person and it reflects on the atmosphere in the store