Subway - (Near , South East)

1 /5 Sarita Patel: We ordered 2 foot long subs and saw the sign, "make it mega for an additional 40p", the sign clearly said this meant "drink+cookie+crisps". Mark, the member of staff who served us was very quiet and could not have made it more clear that he disliked his job and didnt want to be there. He took a very long time to make the sandwiches and put them in the oven. My husband then asked if we could make it mega, Mark asked us what cookies we wanted, we picked our crisps and then my husband asked for 2 cups for drinks as part of the mega deal. Mark said that wed "already chosen the mega deal by selecting crisps and cookies" he explained that we couldnt have a drink. We checked the receipt and we realised that hed charged us for each item separately anyway, not an additional 40p as per the mega deal. My husband asked why we couldnt get the mega deal as advertised, Mark could not communicate this to us and became very short and rude, he said, "the mega deal is a sandwich, crisps OR cookie and a drink" so my husband asked if we could put the crisps back and have a drink instead as per the deal, Mark said asked why and said I just work here, I cant tell you what to order. So my husband picked up the mega deal sign and showed it to Mark and said the deal is very misleading if you cant have all 3, and Mark looked stared at him blankly. I asked if we could speak to a manager because Mark was clearly finding it difficult to understand and communicate, Mark said the manager left for the day already. My husband then asked if we could leave the cookies and crisps and just have the sandwiches because he got fed up of trying to explain the mega deal to Mark. Mark looked at my husband and frowned, he asked "why do you want a refund? Youre wasting my time, next time, you make sure you order more carefully". We honestly couldnt believe the disgusting customer service wed received, then it made sense to us why this Subway has an overall rating of 2.8/5.

2 /5 Lucy Guard: ordered a subway last week, clicked the option ‘continue as guest’ and turned up with no order. even though it’s an option on the app they still said they wouldn’t make it for us. went a few days ago, and ordered with an account so they would get our order, and took an extra 15 mins to make our order even though the subway at the time was not busy!!

3 /5 Morpheus: I can’t relate to what most people are saying in their reviews for this place, I’ve been here a few times now and I’ve had the same experience each time, calm atmosphere, polite staff, satisfied with my order and never had anything to complain about, I’ve had better experiences at other locations but it doesn’t mean this place is bad, it’s usually around 11 whenever I’ve gone in, I don’t know if I’ve been fortunate but yeah not bad at all.

1 /5 Patsy Baldock: Worst takeaway I’ve ever had . Ordered a jacket potatoe , 4 of us , all were stone cold and dry , also ordered hash browns also stone cold and like cardboard . Remnants of salad attempted . This has put me off . Will never order from subway again

1 /5 Michael Bartlett: We ordered 2 subs. 6 inch. Pepperoni. 3 bits. The person who served us a Chinese lady. No other customers she was to busy talking to her work friends to serve us. This is by far the worst experience we have ever had in a subway. What is subway thinking of allowing this utterly reprehensible customers service