1 /5 Doruk İsaoglu: We have been regular customers at this pub since we moved to Kidbrooke. We come here 3–4 times a week with our 2-year-old daughter, and we’ve also brought friends and visiting family. We genuinely wanted this to be our local place.
However, recently we’ve been repeatedly warned about our toddler “running inside.” On our last visit, staff approached us three separate times because the children (two toddlers) were moving around. We were told that some customers had complained.
I fully understand that pubs need to maintain safety and comfort for everyone. But this is a family-oriented neighbourhood, and many families live here. Expecting toddlers to sit completely still for an extended period in what presents itself as a community pub feels unrealistic.
If the venue prefers to operate as an adults-only environment, that is absolutely their right — but then this should be clearly communicated. Regularly reminding parents of normal toddler behaviour makes families feel unwelcome.
We have always been respectful customers — we eat, drink, and support the business consistently. It’s disappointing to feel that families with young children are tolerated rather than welcomed.
Because of this approach, we will no longer be returning. We would rather support places in our neighbourhood where families genuinely feel comfortable and valued.
