1 /5 Kezza26: I attended The Broadway Muswell Hill to celebrate a friend’s 35th birthday and I can confidently say this is one of the worst restaurant/bar experiences I have ever had.
A birthday set menu had been arranged, featuring Caribbean food. As a Jamaican, I expect a certain standard and authenticity when Caribbean cuisine is being served. Unfortunately , the food fell well below expectations in both quality and execution.
To make matters worse, I purchased a rum punch which I had not finished, yet it was cleared away by staff despite the fact that I had paid for it. It was only replaced after I raised the issue with the manager, something that should never have required escalation in the first place.
The most frustrating part of the evening occurred during dessert service. A friend had to leave unexpectedly while desserts were being served, and I informed the manager that I would also be leaving with them. I explicitly requested that my prepaid dessert be provided as a takeaway and was assured this would be done. That assurance proved to be meaningless.
After waiting a significant amount of time and enquiring about my dessert, I was told it had been given to someone else even though it had been paid for in advance. I was then informed that they had run out of the dessert altogether. When I expressed my disappointment, I was met with excuses rather than accountability.
Eventually, the manager refunded the dessert cost. However, when I asked for an explanation as to why my takeaway dessert never arrived, he claimed he was only aware of my friend’s takeaway request and not mine which is an outright lie, as I had personally spoken to him. He then walked away from the conversation, which was both unprofessional and dismissive.
I do not appreciate being lied to and it’s clear that the staff representing the ownership of this establishment are doing a poor job of upholding its reputation. The customer service was atrocious from start to finish.
This venue will not be seeing me again, and I would strongly caution others against hosting celebrations here if they expect competence, honesty, or basic respect as paying customers.
