1 /5 agnelo Andrew dias: Very disappointed with the service at Ahaa Dosa in Hounslow.
We were a group of four people. The waiter took our order within about 5 minutes, but after that we waited almost 25 minutes without any service. During that time no one served us — not even water or drinks. What made the experience worse was that customers who arrived after us were being served first, including their food.
We watched the waiter serve multiple tables that came in later than us while we were still waiting without any service at all. After waiting and seeing this happen, I became frustrated and decided to leave. When I told the waiter we were leaving, he said the food takes time to cook. However, that explanation doesn’t make sense because other customers who arrived about 15 minutes after us were already being served.
This was a very poor and extremely disappointing experience. The business owner should review the CCTV yesterday afternoon and look into how customers are being treated. Service like this is not acceptable.