1 /5 Rit S: Yesterday I bought 3 pastries from here. I started with the cheese pie—hoping it didn’t come with any unexpected insect—and then moved on to the sausage pastry, where I discovered something truly revolting: a fly inside the sausage. Yes, a fly.
I went back immediately and informed the two ladies at the till. They apologized and claimed it was the “first time it’s happened,” then offered me another pastry as a replacement. I laughed and politely declined—I had completely lost my appetite from there.I asked for a refund so I could at least get breakfast somewhere else with the remaining £4, but they insisted they could only refund the one item “if I found something in the others too.”
I left with nothing. No refund. No proper apology. Just a ruined breakfast and a disgusting memory.
This is unacceptable. It’s not just about the fly —its and the attitude. If a customer finds an insect in their food, they should be fully refunded at the very least. I won’t be returning, and I sincerely hope they take hygiene and customer service more seriously moving forward.
