1 /5 Michael Teeling: URGENT HEALTH WARNING: CHOKING HAZARD & APPALLING MANAGEMENT
This is not a complaint about a bad meal; this is a public health warning. I recently bought a chicken burger from this establishment and choked on a bone, forcing me to spend 14 hours in Lewisham Hospital A&E. I pulled a total of FOUR bones from the burger.
When I approached the owner to address this life-threatening situation, his response was disgraceful. He initially lied, claiming the owner was away, before admitting it was him. He then confessed to knowingly using chicken burgers with bones in them, offering a pathetic refund for the meal as if that could compensate for a hospital visit.
In a shocking attempt to evade all responsibility, after perfectly recalling the details of my order, he then bizarrely claimed the incident happened three weeks ago, not last Friday. This was a clear and deliberate lie to dismiss my legitimate and serious complaint.
There was no apology. No concern for my wellbeing. No assurance that he would fix this dangerous problem to protect future customers. His negligence is staggering. This business is a danger to the public, and the owners complete lack of accountability is unacceptable. Eat here at your own risk
