1 /5 Yasmin x: My friends and I came here for a roast last Sunday. It was clear they were understaffed (it seemed like only two servers were running the whole place). Three of our meals came out first, and when my friend went up to ask about the others, the server replied, ‘you can talk whilst I’m wiping’, a rude remark and poor service. The rest eventually arrived.
I ordered churros for dessert at 1:45 (our table was booked until 2:30). By 2:10 they still hadn’t arrived, so I went up to the till to ask, and the server said he’d check, but still it didn’t come for a while. At 2:20, I asked the other server, who said rudely, ‘didn’t they tell you you’d have a long wait for any food ordered?’ No apology, no offer to check, and no, nobody had told me there’d be a delay.
The churros finally came at 2:25, only for the staff to immediately say we needed to leave for the next booking. After making me wait 40 minutes, I was then expected to rush my dessert in five! Completely unacceptable.
The roast itself was fine, but nothing special. Service was rude and disorganised. Won’t be returning.