1 /5 Rafique: Avoid this branch of Pepe’s, one of my worst Experience’s.
I had a truly disappointing and distressing experience at this Pepe’s peri peri Woodland Road in Shepherds Bush. I ordered a Panini Barbecue sizzler. After seeing an appealing image on their menu. Before placing the order, I specifically asked the staff member if the bread I would receive would be the same as the one in the menu. He assured me it would be.
Unfortunately, what I received was completely different product — nowhere near what was shown or promised. Instead of a proper panini, they served me a plain baguette with just a couple of pieces of chicken. It looked nothing like the menu photo and did not qualify as a panini by any reasonable standard.
When I politely pointed this out and requested a refund, I was met with hostility. Shockingly, rather than resolving the issue reasonably, when I refused to leave with out a refund the staff called the police on me. Their attitude was rude, dismissive, and entirely unprofessional.
I escalated the matter to their Head Office, and they agreed to refund me a £10. However, even that process was frustrating, which did not reflect the full situation. To date I have not accepted that refund. When I explained the incident in detail, the Head Office admitted that what I received was “clearly not the product shown on the menu” and that the situation “should have been handled very differently.” I appreciated their honesty, but the damage was already done.
In short, I felt betrayed and mistreated. I strongly discourage anyone from visiting this branch of Pepe’s. The product was not only misleading and deceiving but also the staff were deeply disrespectful.
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