1 /5 Rukshana Ali: Disappointing Service Despite an Empty Restaurant
From the moment my friend and I entered the restaurant, the service was poor. We stood waiting to be seated, but despite the restaurant being empty, all the staff ignored us. Eventually, we were seated, but the experience did not improve.
The waiter came to our table only twice-once to take our order and once to deliver the food. I had to get up myself to request sauces, which should have been brought without prompting. I ordered a mixed grill for two with the intention of taking the remaining portion away, but even asking for chilli sauce became an issue they were reluctant to provide it.
When it came time to pay, we had to go up to the counter ourselves. Given the lack of service, we asked for the service charge to be removed. Instead of simply accommodating the request, the waiter questioned us about it, which was uncomfortable and unprofessional.
I sincerely hope the management reads this review and takes steps to improve their customer service. You cannot expect customers to pay a service charge when there was little to no service provided. I won’t be returning and I definitely won’t be recommending this place to others.
