1 /5 Molly Anderson: Me & my family called this evening to place an order over the phone for collection, he told us it would be ready to collect in 15mins. My dad went down to collect our order after the 15mins and let Hisham (the man who took our order) know that he was there to collect our order. Hisham (if that’s even his name) then went on to say to my dad ‘I thought your order was a joke, it sounded like a joke over the phone’ - as you can imagine my dad was taken back and explained that we had been customers for over 10 years, our order was most definitely not a joke and our food had not been made.
My sister then called them up to ask what happened and explained we still wanted our order and ‘Hisham’ was so rude to my sister on the phone.
We have never had an issue with our food or customer service in 10 years. The food is always lovely and I can’t fault that. However, ‘Hisham’ needs to be reviewed as he will loose customer very quickly.