ONeills Bromley - (Near Bromley, South East)

5 /5 Áine D: We arrived for a bottomless brunch and unfortunately werent served until half an hour after wed sat down. I had to go up to the bar to ask to be served our drinks and our food. after going to the bar, the manager advised us our server would be down to us. We waited another 10 minutes. Eventually they came down to take our food order and drink order. After we were finished our food and a second drink, we had to wait another 40 minutes to get another drink, so within the space of 90 minutes, we only got three drinks. This wasnt great service at all. Until Crystal and Adam jumped in and came along and extended our bottomless brunch and also gave us a complimentary bottle of prosecco for the inconvenience. Had Crystal and Adam not intervened, I would not have rated this experience a five star. They were super helpful, and honestly I would come back again if I knew Crystal and Adam were the ones involved in the bottomless brunch. They were super hospitable and accomodating and are a credit to Bromley o Neills

3 /5 Robert Birkholz: I visited this place during the daytime and the service was good, plus, the Camden Hells pint was just as enjoyable as always. I’m not sure why I went for the meal deal though. The price is great, only £8.75, but the quality reflects that: cheap. The fries were overdone or possibly re-cooked, as some were hollow inside, and the burger tasted like something you’d get at the lowest-end venues. It was nice that you could add a pint for just £1 more, but again, only the cheapest lagers are included, which ruins the experience. There’s an option for Guinness, but I’m not a fan. Overall, it’s decent value for money but poor in quality. I should have stuck with the Camden Hells and skipped the food altogether. I might come back for drinks, but definitely not for the food.

1 /5 Tayla Thomas: All of the bar staff are great, however the security on the door were unnecessarily rude and intimidating, particularly towards women. One doorman in particular was very unpleasant to me and my friend when we simply wanted to make sure our friend got into her lift home safely. When asked for his name, he refused to give his real name, which felt unprofessional and added to how uncomfortable the interaction was. When we asked if it would be okay to walk our friend to her car and then come back inside, we were met with passive-aggressive responses and told that if we crossed a certain line we would not be allowed back in. We followed his instructions without any argument. However, when we briefly looked around the corner to check on our friend, he accused us of “disrespecting his job.” All we wanted to do was ensure our friend’s safety. When I asked him if he could keep an eye out since we had been told we couldn’t, he laughed and told me not to worry and that he knew how to do his job. Given the reality that young women are often targeted after nights out, I would expect door staff at a late-night venue to understand why friends would want to look out for one another. Instead, we were met with rude and dismissive behaviour. I attempted to explain this calmly, but he repeatedly spoke over me and even said, “Are you going to keep talking or are you going to let me say what I want to say?” I was sober, calm, and respectful throughout the interaction, yet the response I received was completely disproportionate, as if I had been aggressive or abusive, which I was not. My dad is a doorman, so I understand the job and the challenges that come with it. However, working a night shift—especially on Christmas Eve—is not an excuse to be rude or passive-aggressive towards two young women who were simply concerned for a friend’s safety. The usual door staff at O’Neill’s are generally great and work very hard, which makes this experience even more disappointing. It’s a shame that one individual has left me with such a negative impression.

5 /5 Carlos Garcia: We did celebrate our Christmas company dinner last night. When we got there the pub was crowed (football night) and loud. As soon as the football finished, thr atmosphere was chilled and nice. Richard , the AGM, was very attentive during the whole night, the food was great too. We would definitely go back there again. Great customer service of one of the guys behind the bar. As a retailer I know how challenging customers can be, and he absolutely exceed expectations. Thank you Richard and team