GAILs Bakery Guildford - (Near Hampshire, london)

1 /5 Ian Williams: This individual should not be allowed to interact with customers. I was waiting for a tea, and they attempted to give me one that had already been sitting there for at least 3 minutes. That drink should have been collected by the original customer, not passed off to me. From experience I knew it would now be too strong. I politely said it would now be too strong and asked for another. A different staff member handled it properly, saying ‘no problem’ without any issue. However, this particular staff member felt the need to look at me, roll his eyes, and shake his head. When I asked why he was shaking his head, he dismissively claimed it had ‘only been there 30 seconds’ which was factually untrue. No apology, just shameless arrogance. This was terrible customer service. His arrogant, dismissive, and egotistically rude behaviour was both embarrassing and unacceptable.

5 /5 Roger Young: I just wanted to say thank you so much for the way you treated my Mum this week. Although she was late for your kitchen hours, you accommodated her as best as possible and treated her with a kindness thats increasingly rare in this world. Mum was quit taken with your service, so thank you.

1 /5 Godalming: I had the misfortune to have to meet friends here. Overpriced and dirty. £12.80 for three coffees. Dusty floor. No sign of a clean table Badly laid out - people walking through and bumping into those waiting for their order. Sullen, disinterested staff. I asked for lids for the hot drinks that I had to take to the table and was simply pointed up the steps. I then asked for a carrier - I have two hands, and had ordered three drinks. A sigh this time, followed by a point up the steps accompanied by "up there". Maybe I am old fashioned but everywhere else that I buy coffee keeps the lids and carriers in the same place that they make the coffee. The staff put the lids on (safety) and place the drinks in a carrier. No smile. No enjoy your drink, No have a nice day. No thank you for contributing to my wages. And I had to pay by card. I hugely object to this. I wanted to pay in cash.

5 /5 Jessie: Long black coffee was excellent and actually a decent size compared to other coffee shops. Love Gail’s for their seasonal specials and have always found the staff very friendly. Only thing is the seating situation, wish they could do something about people taking tables when they haven’t ordered yet, means for those of us who order and then try to find a table are left holding a tray for a while.

5 /5 Steph Poore: Im always so grateful for the service we get from the Guildford Gails team, even when theyre busy the atmosphere is great but they make you feel valued as a customer, making sure to get your order right and ask you how you are today. The food is always freshly prepared, I love seeing the chefs at work creating the goodies. Our ladies run club finishes there every Sunday for our post run social & the ladies love it! Thank you Gails Guildford Team