2 /5 Ruth Silver: I normally enjoy Joe & The Juice and often order through the app, so this experience was disappointing.
It was busy, which I understand, but when I asked if I could have a knife to cut my sandwich in half so we could share it, the staff member seemed reluctant and quite unfriendly. I then asked if they might be able to cut the sandwiches for us instead, which again seemed to be treated as an inconvenience.
One of the sandwiches had the wrong filling and we hadn’t realised because we started eating the other one. A very kind male member of staff with longer blonde hair noticed and handled that well - he told us we could keep both, which I appreciated.
My brownie — which I had ordered and paid for through the app — had been forgotten, so I went up to collect it. As we had quite a lot of food, I asked if I could take one of the paper bags, but was told “No, those are for takeaway orders.” When I asked if I could have another bag instead, I received another off response, which felt unnecessarily awkward given the situation.
As I walked back to my table I could hear staff laughing and pointing to the bags. I went back and politely said that having worked in shops myself, it’s not nice to talk about customers behind their backs.
It’s a shame because the food is always good and one member of staff was very helpful, but the attitude from a couple of the team made the experience feel quite uncomfortable.
