1 /5 Symone Hillman: I went to this bar on Monday 24/11. It had lovely staff. I am diabetic and have a stomach issue. My husband and I order dinner. I had the vegan sausage kids meal. Which was nice.
We decided it was nice enough to go back on Wednesday 26/11. Totally different experience I was refused a kids meal, loudly across the bar so that every one could hear! I couldn’t understand why since I had been served a kids meal two days prior. The young lady just kept saying “out of my hands this is a management thing” it was very awkward and uncomfortable for me. I cannot hardly eat a kids meal and I have to keep control of my diabetes. I was pretty embarrassed that she was say it so loudly as well as annoyed that I was going to have to pay for a full meal. Even the other patrons who heard he refusing me a kids meal got involved. They were all pretty verbal in how I couldn’t possibly order a kids meal. I have never come across an establishment in this day and age that refuses to serve an adult a kids meal! Especially an adult that told the young girl that I had stomach problems and I was diabetic. How rude, inconsiderate and poor customer! I ate 1/4 of a vegan burger that I paid whatever for and a few chips. Outrageous!
When I asked for Prosecco my Australian accent pronounces it proschetto but she just kept saying loudly over and over again “we don’t have that drink what do you mean?” It was OBVIOUS What drink I required. She was that rude that another patron said to her “This lady obviously means Prosecco”
To add to this, the young women sat with a group of young men watching the football most of the night. If I were the owner I wouldn’t want to be paying a woman this rude and who slumped around all evening with what looked like her friends! This was in total contrast to the Staff on the Monday night who were kind, attentive and considerate.
