5 /5 Matthew Kitchener: I visited The Ivy Northcote Road today and while the food and atmosphere were lovely, it was truly the service that made the experience unforgettable, all thanks to our incredible waitress Celiana.
Celiana is, without exaggeration, probably the best waitress I have ever been served by. She was so so so sweet and genuinely personable from the moment we sat down. Her attentiveness was flawless, always present at just the right moments and making sure we had everything we needed without ever being intrusive. She has that rare duty of care mindset that makes you feel completely looked after and valued as a guest.
What stood out most was how authentic she was. You can tell when someone has been raised in a good home and has a genuine love for people, and that warmth just radiates from her. Her kindness did not feel rehearsed or transactional, it felt completely natural. She made us feel welcome, relaxed, and truly cared for.
I honestly believe she would be a fantastic fit in a Michelin star restaurant or even training hospitality staff. She embodies exactly what exceptional service should look like, professional, warm, attentive, and heartfelt.
We really really enjoyed the service she provided and I can confidently say we will be returning specifically because of her. Celiana is an absolute credit to The Ivy Northcote Road.