3 /5 Amanda: When we first visited the Lytton Restaurant it was sparkling clean, with fresh decor, a buzzy atmosphere, and great food.
What happened?
The venue and bar areas are tired and in need of a refresh - new paint, furniture, and new decor required - with a much needed uplift to offer a younger vibe.
Music, when played, works well!
The bar and restaurant, after all, are intended to welcome non-resident visitors and Audley Club members.
It does have more of a care home feel at the moment, with the bar area in particular housing an underwhelming assortment of tired-looking furniture.
We miss the smart and enticing venue it used to be, especially when compared to other Audley Villages such as the stunning setting of the one at Leamington Spa.
I am disappointed that on two occasions I had booked lunch, only to find on arrival that it was pizza, garlic bread, and chips only. No alternative menu, and very little in the way of side salads.
Afternoon Tea is prepared in the mornings - hence the pre-order - so the offering is underwhelming and dry.
The Restaurant and Bar Staff are young, friendly, and interested in progressing their roles.
The Spa and Gym staff manage the Spa and Gym facilities for members and visitors brilliantly: the Therapists and Gym manager are superb - it’s the pool changing rooms and pool area that are not clean and very tired.
The poolside loungers are filthy and there is no space is available for post-treatment relaxation.
This area could accommodate 4 relaxation pods to easily overcome this!
All these comments have been fed back to Head Office, but no response or changes have been made to date.
. . . I do hope things upgrade as soon as possible to reach the high standards Audley Dene deserves for all!