1 /5 K W: So, I had left a 5 star review back in 2021.. I have been a customer to Yin Court for approx 7 years.
Ive had work dos here; I came with family, introduced new friends, and probably single handedly introduced this restaurant to about 25+ people. Well, that will be no longer. I have explained this to all those I have once recommended this to, and now the principal will stay amongst them all.
I went on a wednesday evening approx 6.30pm there was 1 other couple in there at the time. This restaurant is not a busy restaurant and often I have gone to Yin Court to find we are the only customers in there for hours! The younger lady (not the regular owner) served us, we had a little one with us (4 years old) who took (no exaggeration) 3 chips and 2 prawn crackers from my plate.. the lady who served us saw this directly looking at us when he took it from my plate..
They have a "dont waste food policy" which I think is fantastic.. therefore if i had left 2 prawn crackers on the side & they took it away it would of been thrown, however the little one decided to eat 1.. no big deal. It came to paying the bill as to which she charged us 2 adult buffet and 1 kids buffet; I questioned it and said, he only took a few chips and crackers, does he really need to pay? Ill pay for his drink (obviously) and she said "he had food on plate he pay" I politely requested if she can re consider as the money isnt a problem, but the principle is.. £12.00 for a few chips and crackers.. she did not budge.. the couple opposite laughed and agreed it was ridiculous.. I paid because it was late and I could not be bothered to argue over £12.00..
However... I attended Tuesday just gone (6pm) so another non peak period for them, the regular was there this time.. me and the Mrs decided we wanted Chinese and we also (obviously) had the little one.. he wont just sit there and watch us eat.. so I mentioned PRIOR to eating, is it okay if he nicks a few chips and crackers to keep him quiet, she replied with "no; if he eats he has to pay" I looked at her and said seriously? Ive been coming here approx 1/2 times a month for the past 5-6 years and he cant have a few chips? He has already has his dinner its just to keep him quiet.. she said no.. she put the crackers on the table, I then decided to not go and walk out.. as I got up the little one touched the cracker and was saying he wanted one.. she said "its okay he can have one" I replied with no.. you cant have one..
Yin Court, had lost a £35+ sale that day; and now after that fiasco, lost a regular customer of 7 years.
I still had a appetite and decided to go to Cosmos at romford, as to which I did not even mention about the little one, we ate, (see photo provided of what the little one ate) when it came to paying, without me even asking to waiver his she came out with "just 2 buffets 3 drinks, I saw what he had and Im not charging for that"
Now, this is what he actually chose to eat as a plate meal whereas Yin Court would have been a pick me bits off our plates..
Now ask yourself, would you be happy to pay £12.00 twice for what the photo shows?
I think not.
Best of luck in future.. but from us its farewell.