Premier Inn London Brentford hotel - (Near Hounslow, South East)

5 /5 Holly Wallis: Myself , husband and 12 year old son all stayed here for one night. The room was comfortable, clean and we slept like a log. Breakfast was a great experience, the chef was very lovely and bought out a pancake treat for my son which he enjoyed! Jenny was also super friendly and professional. Overall we had a fantastic stay and it was amazing value for money.

4 /5 Clive Miller: It was adequate, though for this location I prefer the Holiday Inn just around the corner. Dinner service was really slow despite few other people. But the presentation overall was consistent with other Premier Inns, which is relatively good. Free WiFi is naturally quite slow because they want you to upgrade. The check-in process was frustrating: I entered all my address and phone number details (twice) and it just said there was an error and abandoned my check-in, so had to do it manually in the end. This was perhaps due to booking the hotel via my company system and not directly.

1 /5 Tarek Mehaina: I called the Hotel twice before the day of my check in to check of there is a minifridge in the room and if there are electric cars charging stations in the parking, and I received confirmation that both are available. I was shocked to know when I arrived that both werent available in the hotel. When I asked the receptionist to escalate this issue, she esalated only to feedback the person who gave me false information, rather than to provide me with a minifridge. During my stay, the staff initially rejected daily bed linen change in room service until I insisted on that and had to make sure everyday that they do it. At most of the times, the new towels provided had an awful smelling, when I asked the lady who does the room, she advised that another company does their laundry, rather than try to provide better ones. Regarding the breakfast, it was a nightmare. If sometimes I go for it a bit late, I will find many items unavailable and I struggle with the staff to provide them and I feel they are stressed to help although I am still at the breakfast opening time. At some times, the staff might inform me that a certain item is out of stock. I had a very bad experience in breakfast and I felt that I am begging for food at many times. Overall, I didnt enjoy my stay at all and I dont recommend this hotel for anyone. It is not due the hotels facilities, but about the staff relluctance to improve them as a part of customer service.

5 /5 Bakhtyar Omed: The rooms were clean and tidy. The kitchen impressed me the most - the staff (Jenny + Melinda) were very energetic, supportive, kind, bubbly and gave the most professional service I’ve ever seen - honestly good enough to work in a 5 star Michelin restaurant. I highly recommend the breakfast service with their very kind, friendly and immensely hardworking staff (Jenny + Melinda). Thank you very much for your wonderful hospitality.