Jamie Today we went to M&S for a few supplies before christmas. We were astounded by the overwhelming customer support by staff member Pete, who after seeing we were looking for a trifle with a longer used by date, went out of his way and came across moments later to find us after we had left the aisle with the trifles in. He greeted us with a lovely new trifle with a longer used by date which he had just unveiled from its sparky new packaging. Pete really went above and beyond and we will be frequenting M&S again soon and cant wait!