Heavens Kitchen - Surrey
tara harding We had a fabulous time and were made to feel very welcome and special!
The staff were very friendly, helpful and attentive.
The food was delicious as always
Can get very expensive
1 /5 Victoria Curtis: We had an awful experience here. We waited 15 minutes to be seated with no apology, then waited again just to place our order. The food came out very quickly, but there were no drinks. When I asked when they would be coming, I got a curt “soon” and the server walked off—again, no apology. Tables and tables of dirty stuff around, and the place was hardly busy.
By the time we finished our meal, the drinks finally arrived. Still no apology. I paid 8.99 for a stale egg sandwich, and my husband’s 2.99 side of coleslaw was barely a tablespoon. Afterward, we waited to pay and no one came to the table. Eventually, someone fetched the first genuinely kind employee we encountered the entire visit.
I explained that we refused to tip due to the poor service and food quality, though I honestly felt bad for him. Unfortunately, this was our third bad experience here in a row. We won’t be eating here again and would recommend avoiding it.
