1 /5 Alexandra Badoi: Hi Wagamama Team,
I wanted to share some feedback regarding my recent order placed through Deliveroo. Unfortunately, when the food arrived, the ramen and noodles had completely spilled inside the driver’s bag. The containers didn’t seem properly sealed, and by the time it reached us, everything was soaked and completely inedible. One of the meals was for my child, so we had to reject the delivery entirely.
The issue appeared to stem from the packaging, which wasn’t secure enough for delivery. I provided Deliveroo with clear photographic evidence, but their customer service repeatedly refused to offer any compensation or refund, despite the obvious state of the food.
I genuinely love Wagamama’s food — in fact, after this failed delivery, we decided to come to the restaurant to eat in because we still wanted to enjoy the meal. However, this experience with Deliveroo reflects on your restaurant as well, since customers naturally associate the overall experience with your brand.
I’d really appreciate it if you could raise this issue with Deliveroo directly and request that they refund my order. Since the packaging originated from your end, your involvement would likely carry more weight and help resolve this fairly.
Thank you for taking the time to read this and for looking into it. I hope this helps improve the delivery experience for other customers too.
Best regards,
Alexandra