3 /5 L Powell: We stayed 1 night as part of a birthday surprise. We booked room Cygnet, which is their master suite. Upon arriving at The Swan it wasnt clear who to speak to regarding check-in, turns out its just anybody at the bar. Check in was swift but random and not all informative.
The room itself was large and nicely decorated, and the bathroom was of an extremely generous size, however 2 bulbs in the bathroom were out- Staff should check and replace before guests arrive. They didnt provide 2 bathrobes, (only one even though we were a couple staying in the room), so we had to call and ask for another, which never arrived, so again we had to chase up.
Given the room was over three hundred for one night i would have expected more amenities, such as shower caps and cotton pads in the bathroom, a mini fridge (rather than just kettle/Nespresso and long life milk). The bed felt flimsy and the duvet was so thin it was very cold at night, there were no extra blankets we could use. Only one mirror in the bathroom, no full-length mirror anywhere and no mirror next to a plug for drying hair, etc. Poor design, it lacked thinking. Unfortunately also as mentioned a few times on here, the walls of the room were also very thin, we could hear everything from the next room and the outside noise, which is not good for light sleepers or for just a tranquil stay.
The positives were that the room was nicely decorated and large, the cooked breakfast was good, the seating by the fire was cosy, and the male Irish member of staff was very friendly and nice. But postivies aside i would not stay here again. Far better in the local area for the same or cheaper.
