itsu - Neal Street - (Near Westminster, london)

2 /5 Mrs P: As an occasional visitor of Itsu I was surprised there were no touchscreens to place my order. Therefore I ordered via the cashier. I was worried that my hot food was going to be cold as the cashier just grabbed my food from behind him from the kitchen area.Fortunately it was not, it was very hot indeed! However after ordering our food and taking it downstairs, I noticed my Katsu noodles were missing the chicken, which I paid over £2 extra for. So I went back upstairs and joined the queue of people, there were 2 in front of me and then another person joined behind me. There was no cashier at the till, only one member of staff in the kitchen. After a few minutes the kitchen member came out to the front and he had a hot round pot, so I asked him if that was the chicken Katsu noodle, he said yes. Then I explained I was given a plain noodle, which he took from me, not sure what he did with it though, we had accidentally started eating from this beforehand. I didnt feel the sushi was as fresh as it should had been, the rice was becoming dry. Therefore it is very unlikely I will be visiting this store again, which is a shame because it is in a very good location, very close to Covent Garden Station.

4 /5 J GONCALVES: My first time visiting itsu and I was not disappointed. The service was ok and the food is not that expensive but I did not feel full after eating, it felt more like a snack than actually a meal (portions can be small) personal opinion. Only 2 toilets, one was closed and the other really smelled. I’m gonna give it another try in the future, the menu has a variety of different options that I’m interested in.

1 /5 Lyonya: The stuff is polite and friendly; however, the food is consistently low quality, probably the worst out of all Itsu I’ve been to. Last Saturday Salmon full house clearly wasn’t fresh and smelled odd, this Saturday the fish in the same dish was full of bones and proportions of ingredients were off.

3 /5 Lena K: Tidy and cosy place. Friendly staff. Hoisin duck bao is delicious. Set of mixed sushi is ok, but not the best and their soy sauce is too salty for me.

2 /5 Juliana Lôbo: I always buy the Famous Coconut Chicken Soup, but have now been very disappointed with the fact that the portions are coming much smaller than usually. I suggest they adopt a pattern when preparing the meals. Update of the review: I went back to Itsu and was served by MUNSHI. He dealt with the situation really well and made me feel satisfied with the level of services and quality of the food! Well done!